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We respond quickly.
We respond quickly.
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Tips, examples, and live discussions.
Tips, examples, and live discussions.
Data & Privacy
Are all requests routed through Elkar?
Are all requests routed through Elkar?
Yes, even if you use your own API key, requests are routed through Elkar’s backend. This is where we:
- Build optimized prompts for better results
- Coordinate agent-based task execution
- Ensure consistent, high-quality outputs
- Route intelligently across different models
Billing & Usage
How many requests can I make?
How many requests can I make?
Elkar Pro Plan includes unlimited requests!You can view your real-time usage on your Elkar dashboard.
Can I use my own API key?
Can I use my own API key?
Yes it’s part of our Enterprise Plan. You can plug in your own API key. However, routing will still go through Elkar’s backend to ensure optimal prompt engineering and task coordination. You can directly contact us for more information.
Can I cancel anytime?
Can I cancel anytime?
Absolutely. You can cancel or downgrade your subscription at any time from your account settings.Your plan will remain active until the end of your current billing cycle (monthly or annually).
How do I get my invoices?
How do I get my invoices?
Go to your Elkar dashboard where you can:
- Update your billing information
- Download all your invoices
- View payment history
- Manage your subscription
Technical Support
Elkar isn't responding to my prompts
Elkar isn't responding to my prompts
Try these steps:
- Be more specific with your requests (include column names, desired outputs)
- Check your internet connection
- If your data is very large, Elkar may time out: Try simplifying or splitting your request
- It could also be a temporary issue with our AI provider: Try selecting a different LLM in the settings or refreshing your session
Enterprise & Advanced Features
Do you offer enterprise solutions?
Do you offer enterprise solutions?
Yes! Our Enterprise Plan includes:
- On-premise deployment options
- Direct LLM API connections (bypass our backend if needed)
- Enhanced security : SAML/OIDC SSO
- Dedicated support and onboarding
- Admin dashboard with user stats
- Centralized billing
