# FAQ Source: https://sheets-docs.elkar.co/Help/FAQ Everything you need to know about Elkar ## πŸ™‹ Need Help? We're Here for You [**contact@elkar.co**](mailto:contact@elkar.co)\ We respond quickly. **We're on Discord!**\ Tips, examples, and live discussions. ## Data & Privacy Yes, even if you use your own API key, requests are routed through Elkar's backend. This is where we: * Build optimized prompts for better results * Coordinate agent-based task execution * Ensure consistent, high-quality outputs * Route intelligently across different models Think of it as a conductor orchestrating your AI workflow for the best possible experience. ## Billing & Usage **Elkar Pro Plan includes unlimited requests!** You can view your real-time usage on your [Elkar dashboard](https://sheets-app.elkar.co/). **Yes it's part of our Enterprise Plan.** You can plug in your own API key. However, routing will still go through Elkar's backend to ensure optimal prompt engineering and task coordination. You can directly contact us for more information. **Absolutely.** You can cancel or downgrade your subscription at any time from your account settings. Your plan will remain active until the end of your current billing cycle (monthly or annually). Go to your [Elkar dashboard](https://sheets-app.elkar.co/) where you can: * Update your billing information * Download all your invoices * View payment history * Manage your subscription ## Technical Support **Try these steps:** * Be more specific with your requests (include column names, desired outputs) * Check your internet connection * If your data is very large, Elkar may time out: Try simplifying or splitting your request * It could also be a temporary issue with our AI provider: Try selecting a different LLM in the settings or refreshing your session ## Enterprise & Advanced Features **Yes!** Our Enterprise Plan includes: * **On-premise deployment** options * **Direct LLM API connections** (bypass our backend if needed) * **Enhanced security** : SAML/OIDC SSO * **Dedicated support** and onboarding * **Admin dashboard** with user stats * **Centralized billing** **Contact our team** to discuss enterprise requirements. *** # Data Security & Privacy Source: https://sheets-docs.elkar.co/Help/data-security Your data security is our top priority. Elkar is designed with privacy-first principles to protect your sensitive spreadsheet files. ## Core Security Principles ### Privacy-First Architecture **Your data isn’t stored,** spreadsheet content is processed in real-time and deleted after each request, except for chat history if enabled. **All data is encrypted** using TLS 1.2 or higher during transmission between your device and our servers. **Choose your AI provider.** Select from OpenAI, Anthropic, Mistral, Gemini, or bring your own API key. **Our partnerships** ensure your data is never used for AI model training by any provider. ## How Your Data Flows When you interact with Elkar, your spreadsheet data is: * **Encrypted** before leaving your device * **Processed** in real-time on secure servers * **Analyzed** by our AI orchestration layer * **Returned** with results to your spreadsheet * **Never used** for re-training After processing: * **Spreadsheet content** is immediately deleted * **Zero data retention** beyond active session * **No conversation history** stored * **Processing logs** contain no sensitive data * **Results** are delivered directly to your Excel/GSheets If enabled, only conversation text is stored: * Conversation text**encrypted and stored** * Access previous conversations across sessions * **Can be disabled and deleted** anytime from [dashboard settings](https://sheets-app.elkar.co/settings) ## Enterprise Security Options ### For organizations with advanced security requirements: Deploy Elkar entirely within your infrastructure for complete data control. Connect your own LLM APIs directly. Check **Bring Your Own Key** below. Implement your organization's specific security and compliance requirements. Priority support from our team. ### Available Enterprise Options: * **Single Sign-On (SSO)** integration * **Role-based access control** * **Custom data residency** requirements * **Bring Your Own Key** (BYOK) ## Bring Your Own Key (BYOK) **Use your own API keys** for control while still benefiting from Elkar's intelligence **Benefits of BYOK:** * Direct relationship with AI provider * Complete control over data processing agreements * Still routed through Elkar for optimal results ## Compliance & Certifications ### Current Status **Currently undergoing SOC2 certification process** to formalize our information security management systems. Expected completion: Q3 2025 **Fully GDPR compliant** with: * Right to data deletion * Data processing transparency * Minimal data collection principles * User consent management ## Transparency & Control ### What you can control f**rom your dashboard:** * Enable/disable chat history * Delete conversation history * Manage API key settings * View usage analytics We're committed to maintaining the highest security standards while providing powerful AI capabilities. Your trust is our foundation. # Error Check Source: https://sheets-docs.elkar.co/features/error Find and fix errors before they become expensive mistakes. Elkar scans your entire workbook to catch issues other tools miss. **90% of spreadsheets contain errors** that can cost companies millions. Elkar prevents these costly mistakes. ## With one click, Elkar now: * **Scans** your entire sheet in seconds * **Spots** formula errors and inconsistencies * **Shows** critical errors first, **explains** impact of each issue * **Suggests** specific solutions you can implement with one click ## What Elkar Catches **Inconsistent formulas** across rows, broken references, circular calculations **Type mismatches**, missing values, formatting inconsistencies **Calculation errors**, wrong assumptions, faulty business logic **Broken links** between sheets, reference errors, orphaned data ## How It Works 1. **Open Elkar** in Excel or Google Sheets 2. **Click** **"Error Check"** β†’ **"Start Analysis"** 3. **Review** the issues 4. Click **"Apply Fix"** β€” done! **Pro tip:** Run error detection before important presentations or decisions. It takes 30s and can save thousands. ## Live Demo: Error Check