> ## Documentation Index
> Fetch the complete documentation index at: https://sheets-docs.elkar.co/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Everything you need to know about Elkar 

## 🙋 Need Help? We're Here for You

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    [**contact@elkar.co**](mailto:contact@elkar.co)\
    We respond quickly.
  </Card>

  <Card title="Join the Community" icon="users" href="https://discord.gg/k89v3cF6fX">
    **We're on Discord!**\
    Tips, examples, and live discussions.
  </Card>
</CardGroup>

## Data & Privacy

<AccordionGroup>
  <Accordion title="Are all requests routed through Elkar?">
    Yes, even if you use your own API key, requests are routed through Elkar's backend. This is where we:

    * Build optimized prompts for better results
    * Coordinate agent-based task execution
    * Ensure consistent, high-quality outputs
    * Route intelligently across different models

    Think of it as a conductor orchestrating your AI workflow for the best possible experience.
  </Accordion>
</AccordionGroup>

## Billing & Usage

<AccordionGroup>
  <Accordion title="How many requests can I make?">
    **Elkar Pro Plan includes unlimited requests!**

    You can view your real-time usage on your [Elkar dashboard](https://sheets-app.elkar.co/).
  </Accordion>

  <Accordion title="Can I use my own API key?">
    **Yes it's part of our Enterprise Plan.** You can plug in your own API key. However, routing will still go through Elkar's backend to ensure optimal prompt engineering and task coordination. You can directly contact us for more information.
  </Accordion>

  <Accordion title="Can I cancel anytime?">
    **Absolutely.** You can cancel or downgrade your subscription at any time from your account settings.

    Your plan will remain active until the end of your current billing cycle (monthly or annually).
  </Accordion>

  <Accordion title="How do I get my invoices?">
    Go to your [Elkar dashboard](https://sheets-app.elkar.co/) where you can:

    * Update your billing information
    * Download all your invoices
    * View payment history
    * Manage your subscription
  </Accordion>
</AccordionGroup>

## Technical Support

<AccordionGroup>
  <Accordion title="Elkar isn't responding to my prompts">
    **Try these steps:**

    * Be more specific with your requests (include column names, desired outputs)
    * Check your internet connection
    * If your data is very large, Elkar may time out: Try simplifying or splitting your request
    * It could also be a temporary issue with our AI provider: Try selecting a different LLM in the settings or refreshing your session
  </Accordion>
</AccordionGroup>

## Enterprise & Advanced Features

<AccordionGroup>
  <Accordion title="Do you offer enterprise solutions?">
    **Yes!** Our Enterprise Plan includes:

    * **On-premise deployment** options
    * **Direct LLM API connections** (bypass our backend if needed)
    * **Enhanced security** : SAML/OIDC SSO
    * **Dedicated support** and onboarding
    * **Admin dashboard** with user stats
    * **Centralized billing**

    **Contact our team** to discuss enterprise requirements.
  </Accordion>
</AccordionGroup>

***